Friendly Computer Experts that Make Your IT Life Easier

The brand promise of the managed services offered by The Fulcrum Group is centered around providing genuine, human-centered support devoid of the stereotypical “jerky IT person” behavior. We emphasize that commitment to client satisfaction by ensuring their locally-based resources are real people who genuinely aim to assist. 

As part of this Commitments and Values, new clients receive a box of festive jerky, and if a team member submits a negative survey, they receive jerky as an apology along with internal efforts to rectify the situation. This promise is reinforced by their “no IT jerks guarantee” as part of their IT managed services in Dallas Fort Worth.

They attribute their ability to deliver a better client experience to their focus on improving the team member experience through various initiatives, including core values, hiring practices, ongoing training, management practices, fostering a positive culture through activities, developing a service language, and implementing a management framework inspired by Mastering the Rockefeller Habits. These efforts aim to ensure alignment, continuous improvement, and a supportive environment for both team members and clients.